Hearts Aflame Productions

Privacy Policy

Hearts Aflame Productions is committed to ensuring your personal information is protected. Hearts Aflame Productions understands and appreciates you are concerned about your privacy and about the confidentiality and security of information we may collect about you. It will explain how we manage your personal information.

In addition to this Privacy Policy, there may also be specific and additional privacy provisions, which apply to our collection and use of your personal information e.g. information provided when entering a competition, or participating in a survey. If there is any inconsistency between this Privacy Policy and those specific and additional provisions, the specific and additional provisions will prevail.

Please note that Hearts Aflame Productions has appointed Eventbrite (www.eventbrite.com.au) as its current agent to sell and distribute on its behalf all tickets for events which are purchased online. Any retail outlet, Box Office, Phone, Fax or Email are operated by Hearts Aflame Productions directly. Any such purchases are governed by Eventbrite, Terms of Use and Purchase Policy.

The information we collect about you
For subscribers to our Hearts Aflame Productions Newsletter, we collect your name, email address, gender, date of birth and address. The types of other personal information we collect about you will depend on what services you use or products you acquire.

How personal information is collected and held
We may collect your personal information in relation to your interactions and transactions with us. This includes participating in a promotion, competition, or survey; registering for services; using related digital services. For subscribers to our Hearts Aflame Productions Newsletter, at your election, we will use your personal information to provide you with:

  • The Hearts Aflame Productions Newsletter;
  • Announcements regarding on-sale and exclusive pre-sale announcements for our Hearts Aflame  events; and/or
  • Information regarding special offers for ticket discounts, concession coupons, and other great ticket related merchandise.

We hold personal information electronically and in hard copy form, both at our own premises and with our Third Party Providers. We implement a range of measures to protect the security of that personal information.

How we use your information and who we may disclose it to
The information that we collect from you is strictly confidential. We do not sell, rent, loan, trade or lease the addresses stored in our database to any unrelated third parties. Hearts Aflame Productions uses the information you provide to us to help you access the services or acquire the goods that Hearts Aflame Productions provides more easily. We may also send you marketing material about products and services we believe are suited to you and your interests and communicate with you using social media channels and platforms. If you do not wish to receive any of this material you may simply choose “unsubscribe” from our mailing list or contact us using the details below, and no further material or communications will be sent to you.

We take steps to ensure that our service providers are obliged to protect the privacy and security of your personal information and use it only for the purpose for which it is disclosed.

In providing us with your personal information, you consent to this disclosure.

Hearts Aflame Productions will not disclose your personal information for purposes or to parties other than those outlined above without your consent.

User generated content
If you post reviews or comments on the site, you grant Hearts Aflame Productions and its affiliates a non-exclusive, royalty free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such reviews and comments throughout the world in any media. You also grant Hearts Aflame Productions and its affiliates and sub licensees the right to use the name that you submit with any review or comment, if any, in connection with such review or comment.

From time to time, Hearts Aflame Productions may conduct competitions on its website. When these competitions are run, you may also be given the choice of being on a mailing list to receive further contact from us. Unless you choose to receive further communications from Hearts Aflame Productions the information we collect from your entry in the competition is not used for any purposes other than the competition.

Storage and security of your personal information
Any personal information that we collect about customers, including email addresses, will be kept in the Hearts Aflame Productions’ database. The database will be accessible only by those authorised to perform normal daily tasks such as updating addresses and renewing membership. Hearts Aflame Productions will take all reasonable precautions to protect the personal information it holds from any misuse, loss, unauthorised access, modification or disclosure.

The internet is not a secure environment. If you use the internet to send us any personal information, Hearts Aflame Productions will not be liable for events arising from unauthorised access to your information.

Access to your information
You have a right to access and correct most of the personal information we hold about you. If you wish to have access to or correct your information, please send us an email or letter at the addresses provided below. If Hearts Aflame Productions does not allow you to access or correct your personal information we will provide you with the reasons for our decision.

Accuracy of your information
Once we receive personal information from you, we take all reasonable steps to ensure that all the information we collect, use or disclose us accurate and up to date. If you think that any of your personal information held by us in inaccurate, please send us an email or letter at the addresses provided below and we will take reasonable steps to ensure that it is corrected.

Contact us
We take the privacy of your information seriously and it is important that you understand how we manage your personal information. If you have any questions or comments in relation to this Privacy Policy, if you wish to access or correct your personal information, or if you wish to make a complaint about a privacy matter, please contact us by email atprivacy@evt.com , or by mail addressed to:

Privacy Officer
Hearts Aflame Productions Inc.
PO Box 107,
Tyalgum NSW 2484

You should provide us with as much detail as possible about the particular information sought, in order to help us retrieve it. An access fee may be charged.
If you wish to make a complaint about a privacy matter, we will examine the complaint and endeavour to respond within 14 days. If you are dissatisfied with our response, you may refer the matter to the Australian Information (Privacy) Commissioner (see www.oaic.gov.au).

Hearts Aflame Productions reserves the right to change this privacy policy at any time. Hearts Aflame Productions will notify any changes by posting an updated version of the policy on its website.

Updated 20th March 2018